Return and Refund Policy

Last updated: March 09, 2025

Thank you for shopping at ElitePressCo. We take pride in offering customized products made uniquely for you.

All Sales Are Final

Because each item is made to order and uniquely tailored, we do not accept returns, exchanges, or refunds for any reason other than:

Damaged items
Defective products
Incorrect items received

If your item arrives damaged, defective, or incorrect, we’re here to help. Please contact us within 7 days of receiving your order so we can resolve the issue promptly.

Reporting an Issue

To report a problem with your order, please email us at [email protected] with the following details:

Your order number
A clear description of the issue
Photos of the damaged, defective, or incorrect item

We will review your case and, if approved, issue a replacement at no additional cost.

Non-Returnable Items

Due to the personalized nature of our products, we do not accept returns for:

Change of mind
Wrong size ordered
Customer input errors (e.g., wrong name or design)

Shipping Costs

If a return or replacement is approved due to our error (e.g., damaged or incorrect item), we will cover the shipping cost of the replacement. Otherwise, shipping fees are non-refundable.

Contact Us

If you have any questions about this policy or need help with an order, please contact us:

By email: [email protected]